Call Support Temp Role | Bath Jobs, Jobs in Bath

Company

Here at Groupia we believe that organising any form of group travel should be an exciting, rewarding and effortless process for any organiser, which is why we have helped over 500,000 customers to date.

We started off with a small London stag weekend in 2002 and haven’t looked back since. Our extremely experienced team and unrivalled tech has enabled us to grow year on year and establish a range of different group travel platforms, including: StagWeb, GoHen, Company Away Days, Teams on Tour and Groupia School Trips.

Our Culture

Based in the World Heritage City of Bath, we promote a dynamic, goal-driven culture in which our team are encouraged to learn, grow, and bring out the best in each other.

Here at Groupia, we are committed to maintaining superior standards at every level and, as such, we require our people to live at this level and adopt the following cultural principles:

Accountability – see it, own it, solve it, do it
Become part of the solution – how can I help?
Respect, communicate, repeat
The time is now - act today not tomorrow
Reject average and strive for excellence
Always show others that you care

About the Role

If you’re based in Bath, have excellent communication skills, and want to earn some extra cash in a young and lively office environment, then Groupia could be the place for you.

We are looking for part-time support staff (flexible hours) to assist our Destination Specialist (Sales) with follow up communications to customers. You will work closely with a team of 3/4 to establish communication and ensure the specific needs of each customer have been met. You will also assist in sending out new quotations for activity only events.

Candidate must have the following:

Great telephone communication skills

Efficient time management skills

Good level of IT Literacy

Good teamwork

Part time | Bath, UK | £7.50 an hour

The position is available in January 2018.

Key Competencies

Communication

Excellent interpersonal skills, telephone manner and written communication in the form of email & text.

IT Skills

Basic IT literacy skills for using emails and our bespoke CRM system.

Team Work

Ability to work well in a close team environment, collaborating with our Destination Specialist to service potential customers.

Efficient Time Management

Ability to manage a busy call schedule, staying on top of both outbound and inbound communications.

Customer Services

Ability to provide a fantastic level of professionalism and customer service to all potential and existing customers and supplier.

Organisation

Provide support across an array of tasks including; Outbound follow up calls, new enquiry courtesy calling and creating & sending activity quotes.

Application

Please attach an up-to-date copy of your CV to a covering email, stating the role and why you wish to work for Groupia, and send to careers@groupia.uk.